FAQ
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What are your shipping and processing times?
Our processing time is up to 72 hours. Once your order is processed, shipping typically takes 2-10 business days, depending on your location.
How can I track my order?
Once your order has shipped, you’ll receive a confirmation email with tracking information. Use this link to check the status of your delivery at any time. Feel free to click the 'Order Tracking' tab as well.
Do you offer returns or exchanges?
Yes! We want you to be completely satisfied with your purchase. If you need to initiate a return, please contact us via email. For more details, see our Return Policy.
What should I do if my product arrives damaged or defective?
We’re sorry to hear that! Please reach out to us at hello@shopastrion.com with details and photos of the issue, and we’ll make it right as quickly as possible.
Can I change or cancel my order after placing it?
If your order hasn’t been processed yet, we’ll do our best to accommodate changes or cancellations. Contact us immediately at hello@shopastrion.com or call us at +1 (385) 202-4159.
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment options to ensure a smooth and secure shopping experience.
Do you ship internationally?
Yes, we ship world wide. Some countries may have a import fee that will be added to the price of the item.
How do I care for my Astrion products?
Each product is crafted with care. Please refer to any specific care instructions included with your product, or reach out to us if you have questions about maintaining its quality and longevity.
Can I gift an Astrion product?
Absolutely! Astrion products make for thoughtful, timeless gifts. Let us know if you’d like your order to include a personalized gift message. Some products, we're able to gift wrap for you.
Question not answered?
Contact us and we'll get back to you within' 24 hours. You can find out contact information here.